Enterprise Virtual Urgent Care

From Injury to Resolution
in Four Steps

FirstCall Telehealth is the enterprise virtual urgent care platform purpose-built for occupational injuries. We connect injured workers with board-certified physicians during extended hours — so your people get the right care at the right time, without the emergency room.

Calculate Your ROI ↗
13
Total/4 min avg
15 min
Response time
24/7
Availability
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How It Works

From Injury to
Resolution in Four Steps

A streamlined workflow that replaces the chaos of after-hours injury management with a structured, physician-led process. It ensures faster communication and better coordination between teams, helping injuries get reviewed and managed without delays. This approach improves efficiency while keeping patient care clear, organized, and reliable.

Report

Supervisor or injured worker initiates a case through the employer portal, mobile app, or dedicated line.

01
Triage

Our clinical team applies a standardized triage protocol to route cases to virtual care.

02
Treat

A board-certified physician evaluates the worker via secure video and provides treatment.

03
Document

Clinical notes and OSHA documentation are generated automatically and finalized.

04

Virtual Urgent Care

Board-certified physicians evaluate workplace injuries via secure video during extended hours. Structured triage ensures the right level of care — virtual treatment, referral, or escalation when truly needed.

Exposure Management

Needlesticks, bloodborne pathogen exposures, and infectious disease protocols — managed through a single, protocol-driven workflow built for healthcare workers and first responders who face these risks daily.

Return-to-Work Clearance

Physician-led fitness-for-duty evaluations conducted virtually, documented completely, and delivered to your HR and safety teams within hours — not days.

Why It Matters

Every Unnecessary ER Visit Costs
You Time, Money, and Productivity

When a worker is injured on the job, the default response is often the emergency room — even when the injury doesn’t require emergency-level care. The result: inflated costs, lost productivity, delayed return-to-work, and a system that treats occupational injuries as an afterthought.

$2,230

Average cost of a non-emergency ER visit

Source: FAIR Health Consumer Cost Lookup

3–4 hrs

Typical time lost per worker per ER visit

Source: ACEP patient flow data

71%

Of ER visits classified as non-emergency

Source: Annals of Emergency Medicine

Higher

WC claim costs when ER is first point of care

Source: CWCI Industry Research
New Integratione

OSHA Injury Reporting
Built In, Not Bolted On

Every FirstCall encounter auto-generates the compliance documentation OSHA requires. No manual data re-entry. No missed recordable determinations. No scrambling at audit time.

  • Auto-populated OSHA 300 Log entries from clinical encounter data
  • OSHA 301 Incident Reports generated at point of care
  • Physician determined recordability defensible, documented, real time
  • 300A Summary Report compiled automatically for annual posting
OSHA Form 301 — Auto-Generated
Incident Report · Created at point of care
2024-0047
Auto-populated
From clinical encounter ICD-10
From clinical note
Physician-assigned – Documented & defensible
Auto-logged to OSHA 300 — No manual entry required
Resources

Insights for Occupational Health Leaders

Evidence-based guidance for organizations ready to modernize their approach to workplace injury management.

White Paper

The True Cost of ER Utilization for Workplace Injuries

How over-reliance on emergency departments for occupational injuries inflates costs and delays recovery.

Read More
Guide

OSHA Recordkeeping in the Telehealth Era

How virtual care platforms can streamline 300 Log compliance and reduce recordkeeping burden for safety teams.

Read More
Webinar

Virtual Triage for Occupational Injuries: Clinical Best Practices

Board-certified physicians discuss evidence-based triage protocols for common workplace injuries.

Watch Now
Implementation Guide

Deploying Virtual Urgent Care in Skilled Nursing Facilities

A step-by-step playbook for SNF administrators implementing telehealth for employee injury management.

Download
ROI Calculator

Estimate Your Potential Savings

See how much your organization could save by routing eligible workplace injuries through FirstCall instead of the emergency room. Estimates are based on published cost benchmarks — your actual results will depend on your injury mix and utilization patterns.

200
25 2500
14%
10% 100%
$
Estimated Impact
Projected Workplace Injuries
14 per year
ER Visits Diverted
5 Visits
Estimated Cost Savings
$11K Year
Productive Hours Recovered
15 Hrs
Employer & Facility Portal

Full Visibility. Complete Control.

A secure employer dashboard that tracks every case from first report through resolution — with OSHA compliance built in.

Cases
Case Management

Track every injury case from intake through resolution with structured clinical notes.

Status
Real-Time Updates

Live case status and physician notes — visible the moment they're documented.

Exposures
Exposure Tracking

BBP and infectious disease exposure cases with automated follow-up scheduling.

New · OSHA
OSHA 300/301 Integration

Auto-generated injury reports and recordability determinations — no manual entry.

Analytics
Cost & Utilization

ER diversion rates, cost displacement data, and injury trends — exportable and audit-ready.

Who We Serve

Built for Organizations That Can't Afford Downtime

FirstCall is designed for employers and agencies where injuries happen around the clock and the stakes — medical, legal, and operational — are high.

Public Safety

Public Safety Agencies

Police, fire, and EMS departments face unique occupational health challenges from line-of-duty injuries to communicable disease exposures. FirstCall provides extended hours physician access built around the realities of shift work and field operations.

  • IOD triage aligned with department protocols
  • Bloodborne pathogen exposure management
  • Fit-for-duty clearance and restricted-duty guidance
Healthcare

Healthcare Employers

Skilled nursing facilities, rehabilitation centers, and hospitals face high injury rates among CNAs, nurses, and support staff. FirstCall reduces unnecessary ER utilization and keeps your workforce on the floor.

  • Musculoskeletal injury management for patient-handling injuries
  • Needlestick and sharps injury protocols
  • Auto-generated OSHA-compliant documentation
Injured Workers

Injured Workers

You shouldn't have to sit in an ER for hours after a workplace injury. FirstCall connects you with a physician quickly, treats you with dignity, and gets you the documentation you need — without the turnaround.

  • See a physician in minutes, not hours
  • Clear treatment plan and work-status documentation
  • Follow-up care coordination at no additional cost
A NOTE FROM OUR FOUNDER

Built by a Physician Who
Lived This Problem

FirstCall was founded by a board-certified internist and infectious disease physician with over a decade of occupational health experience — including serving as Medical Director for post-acute facilities and as an occupational health consultant for public safety. We're not a tech company that discovered occupational health. We're clinicians who built the tool we always needed.

We're currently onboarding our founding partners.

If your organization is ready to stop sending workers to the ER for injuries that don't require it, let's talk.

Schedule a Conversation Call Us Directly